Terms of service.

Last updated: July 2025

Fenicia Private Charter is operated by Family Friendly Group SL, a Spanish-registered limited company (SL). All bookings, payments and customer communications are handled by Family Friendly Group SL.

These Terms & Conditions govern your use of the Fenicia Private Charter website and your booking and participation in private boat charter experiences departing from Club de Mar, Palma, Mallorca.

By using our website or making a booking, you agree to the following terms.

1. Company Information

Fenicia Private Charter operates under the laws of Spain.

Boat registration, insurance and captain licensing are fully compliant with Balearic maritime tourism regulations.

2. Charter Bookings

Charters are confirmed upon full or partial payment through our secure online system. You’ll receive a confirmation email with key details including location, timing, and what to bring.

All prices are listed in Euros and include VAT (IVA) where applicable.

Charter includes captain, fuel, insurance, soft drinks, wine/beer and use of snorkelling equipment and paddle board.

Optional catering must be booked at least 12 hours in advance.

3. Cancellations & Refunds

Cancellations must be requested via the link in your booking confirmation OR via email, WhatsApp or contact form.

The cancellation policy is:

  • Up to 7 days before charter: 100% refund

  • 7 days to 72 hours days before charter: 50% refund

  • Less than 72 hours before charter: no refund

  • Cancellations due to unsafe weather or technical issues will result in a full refund or offer to reschedule

Refunds are processed manually within 7 business days via the original payment method.

4. Weather Conditions

If we need to cancel due to weather, port restrictions, technical issues, or other unforeseen circumstances, we will offer:

  • An alternative date, where available

  • Or a full refund

We cannot reimburse travel or accommodation costs associated with cancelled trips.

5. Passenger Safety

  • Children are welcome on board but must be supervised by a responsible adult at all times. Please let us know in advance if you are travelling with babies or young children so we can ensure suitable life jackets are available.

  • The Captain is responsible for safety on board. Instructions must be followed at all times. We reserve the right to end a charter early if safety rules are not respected. No refund will be issued in such cases.

  • Life jackets are available for all guests and required for children.

6. Boat Access & Parking

Fenicia is moored at Club de Mar, Palma.

  • Taxis may enter the marina directly to the berth with the correct berth number.

  • There is no public parking on site. One private car may be registered for marina access if details are sent in advance.

  • Guests arriving on foot should allow a 10-minute walk from the marina entrance (a buggy transfer may be available)

  • Late arrival may result in reduced charter time.

7. Food & Drink Policy

You are welcome to bring your own food and drink on board. Glass bottles (except wine/champagne) and red wine are not permitted. A catering menu is available to pre-order with 12 hours’ notice.

8. Damages and Liability

  • Clients are responsible for any damage to the vessel caused by negligence or non-compliance with crew instructions.

  • Fenicia Private Charter is not responsible for loss or damage to personal items.

  • Participation in swimming, snorkelling, or paddleboarding is at your own risk.

9. Website Use

  • All content on feniciacharter.com is owned by Fenicia Private Charter.

  • You may not copy, reproduce or use content without written permission.

10. Privacy Policy

Your personal data is used only for booking, communication and operational purposes.

We do not share data with third parties except for legal or operational requirements. More information is available in our Privacy Policy.

11. Jurisdiction

These terms are governed by Spanish law. Any disputes will be handled by the courts of Palma de Mallorca.

12. Language

A Spanish version of these Terms & Conditions is available upon request. Please contact hello@feniciacharter.com.

Company Email for Legal or Privacy Enquiries: hello@feniciacharter.com